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Shipping & Returns

 

 

 

This website is owned and operated by Industrial Infra-Red Inc. Known here after as IIRI. We are doing business on the web as IMP-TX.com, if you visit or shop at IMP-TX.com you accept and agree to the terms & conditions of this page and explained below.

 

We sell only to the lower 48 States of America.If you are outside of America we cannot ship to you ! There is a $35.50 fee for crediting your card if you attemt to purchase from this site for a shipment outside the Continental USA.

 

  WARNING

 

The products available on this site must be installed by a qualified liscensed HVAC contractor. Failure to comply with the heaters operation and installation manuals could result in personal injury, death and/or property damage. Our company's liability for consequential and incidental damages is expressly disclaimed. Any liability in any and all events shall be the burden of the purchaser/customer. 

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

 

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY IIRI ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. IIRI MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. 

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, IIRI DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IIRI DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM IIRI ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IIRI WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. 

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.  

 

   Availability/Substitutions

 

Re-Verber-Ray Products known here after as RVR Products are territory sensitive and may not be available in your area, we will contact you within 5 days if we cannot provide you with certain RVR Products and you will not be charged a cancellation fee.

Substitutions for RVR products will be substituted as an exact match if you purchased the brand name Universal Ray whenever possible. 

 

 Cancellation

If you need to cancel you're order once you have completed a purchase on our site, you must do so within the following 5 days and you will be charged a 5% fee of the total purchase as charges are incurred to us by paypal and or finacial institutions. If you choose to cancel after the five day period see restocking charges under Not satisfied with your purchase? below.

 

    Received damaged merchandise?

If your shipment is damaged, indicate it when you sign for the shipment on the shipment documents and contact us as soon as possible. You may also refuse to accept any damaged product. 

Damaged or short shipments received through UPS must be reported the same day you receive your order.

    Received defective merchandise?

As a part of our ongoing customer support we will assist in facilitating  exchanges of defective merchandise, however all defective merchandise is warranted by the manufacturer only, not by Industrial Infra-Red, Inc. Returns are subject to approval by the manufacturer. Shipping charges on defective merchandise the customers responsability.

    Not satisfied with your purchase?

Simply notify us within 10 days from the date your  non-special order item(s) were delivered and we will gladly issue a refund less shipping & 25% restock charge.  Special order items & electrical parts are only returnable for warranty replacements. Some of our Products are custom or are subject to 100% restocking charge.  To verify that your product is returnable please contact us prior to placing your order.  Upon notifying us of your return you will be issued a RMA #(return merchandise authorization number).  No returns will be credited without an RMA #, Model # & Serial # of the appliance your part was purchased for.  Returned products must be in original condition including original packaging material, manuals, and all other accessories provided by the manufacturer.  Please insure all packages you plan on returning as well as ship goods with a traceable method.  We are not responsible lost or damaged merchandise. 

    Received the wrong product?

If you received the wrong part after giving us ample and accurate information we will be responsible for the return freight charge, reshipping charge and the 20% restocking charge is waved. But we ask that you return the wrong part within 5 days.

If you received the wrong part because you did not give us ample and/or accurate information simply notify us within 10 days from the date your  non-special order item(s) were delivered and we will gladly issue a refund less shipping & 20% restock charge.  Certain special order items & electrical parts are not returnable.  To verify that your product is returnable please contact us prior to placing your order.  Upon notifying us of your return you will be issued a RMA #(return merchandise authorization number).  No returns will be credited without an RMA #.  Returned products must be in original condition including original packaging material, manuals, and all other accessories provided by the manufacturer.  Please insure all packages you plan on returning as well as ship goods with a traceable method.  We are not responsible lost or damaged merchandise. 

   Shipping Charges :

Free shipping on orders over $100 US Dollars.  A fixed shipping charge is manditory for the Truck only items along with the $5.00 handline fee.